How do I pay for my order?

We can accept payments in multiple currencies via Visa, MasterCard, PayPal, Afterpay.

I have paid for my order. What happens next?

Check your inbox! You’ll receive an email confirming your order is complete and a second email when the carrier’s picked it up from our warehouse with your tracking information.

All orders placed before 1pm (Mon-Fri) will ship that day. All orders placed after 1pm (Mon-Fri) and on weekends will be dispatched the next business day.

What is the return policy?

We are more than happy to exchange or refund your purchase so long as it’s returned to us within 14 days of receiving your order and still in its original unused condition (with tags, insert cards, dust bag etc).

For change of mind returns, you will be required to pay for the shipping charges.

If your order arrived with an issue or was incorrect, we will cover the cost of the additional shipping.

My item is faulty or damaged, what do I do?

Please email contact@beholderleather.com with your order details and photos of the fault along with your order number and will look after the rest to ensure you get the item you ordered in good condition.

How do I track my order?

You will receive an email with tracking information after your order has been dispatched.

All AU & NZ orders are dispatched via Australia Post.

All International order are dispatched via Startrack.

Get in touch

Have questions about your order, or a general enquiry?