shipping & returns
- Standard Shipping is free to ALL online orders with an Australia address.
- Express Shipping for ALL online orders with an Australia address is $8.
- We will use Australia Post to deliver your order. You will be provided an Australia Post tracking number within 24 hours of your order being placed.
Depending on your address please allow the following times:
- As we are located near to Byron Bay, NSW. This is considered a Regional area so deliveries can take a little longer than if we were in a metro area
- Please allow 1 – 5 business days for delivery. For regional or outer metro areas this could be extended to 5 – 7 business days.
- Standard Shipping for ALL International online orders (outside of Australia) is AUD $18
- Express Shipping for ALL International online orders (outside of Australia) is AUD $30
Please note that Import duties and taxes may be payable upon the arrival of your order in your country, if your purchase is over the tax free threshold.
As the recipient, you are responsible for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these charges is necessary to release your order from customs upon arrival.
DISPATCH OF ORDERS
- Orders placed before 1:00pm AEST (Monday-Friday) will be dispatched same day.
- Orders placed after 1:00pm AEST (Monday-Friday) will be dispatched the next business day
The above time frames are to be referred to as a guide only and commence from the date of dispatch. Beholder Leather will do its best to meet the noted delivery times however is not responsible for any delay caused by Australia Post or customs clearance. If the delivery is attempted and nobody is available to accept the parcel, in most cases your parcel should be held at your local Post Office for approximately 14-21 days.
You will receive an email confirming the dispatch of your order. This email will provide you with a a tracking number, this can be used to track the progress of your delivery. If you would like assistance with matters regarding the delivery of your order please contact Customer Service via email at email@example.com or phone +61 403 123 982 between 9.00am to 5.00pm weekdays.
For any returns or faulty items you are required to provide a proof of purchase (receipt and/or order number) so we can process your request.
For all return requests, please email firstname.lastname@example.org and provide the following details:
- Full Name
- Order Number
- Email address
- Product Name
- Reason for Return
We aim to process your refund within 7 business days of receiving your returned item.
For all approved returns please send the item to the following address:
4 Roses Road, Federal, NSW,
If you believe you have received a faulty item please contact Customer Service via email at email@example.com or phone +61 403 123 982 between 9.00am to 5.00pm weekdays. It will be most helpful if you email a or some photos via email so we can assess accordsingly.
For any refund requests you are required to provide a proof of purchase (receipt and/or order number) so we can process your request.
If your return request is approved, we recommend sending it via registered post as you the customer is responsible for the shipping and handling of the return item. If the item does not successfully reach us we will be unable to process the return.